STUDIO POLICIES

 

 

 

CANCELLATION POLICY

Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

Life can be unpredictable, we understand that things happen and plans change.

Out of fairness to all of our clients Spring Studio has a strict 8-hour cancellation policy for all classes. Please cancel through your booking confirmation email or reminder email.

If you miss your class and don’t abide by the cancellation policy, the following applies;

Packs/single class: Forfeit 1 x class. 

Private Pilates: Forfeit 1 x Private Lesson at full price.

Please cancel through your booking confirmation email or reminder email at least 8 hours prior to your appointment or the following applies:

Private Pilates: Charged for 1 x private session.

We do not accept cancellations via phone or social media.

No exceptions. No refunds. No credits.

PREGNANCY

Every woman's experience of pregnancy and birth is different. We aim to accommodate all women, allowing them to keep moving during and after pregnancy.

Prenatal women must inform instructors of their pregnancy.

First Trimester: Able to take all classes and privates.

Second Trimester and Third Trimester: Able to attend only ‘Pregnancy’ classes, and ‘Private Pilates'.

We encourage all Pre Natal clients to book a Private Pilates 1:1 before joining classes.

Postnatal clients must have clearance from their medical professional to return to Pilates.

We encourage all Postnatal clients to book a Private Pilates 1:1 before rejoining classes. This is important to assess any changes that may have occurred throughout later stages of pregnancy and birth.

LATE ARRIVAL

Please arrive 10 minutes early to enjoy the complete Spring Studio experience.

If you anticipate being late, please email nicole@springstudio.co.nz.

Out of respect for our clients, instructors, and your safety, there is no admittance after 5 minutes of the scheduled class time.

 

SOCKS

For hygiene purposes, it is preferable that socks are worn for all classes. Grippy socks encouraged. and are available for purchase from Spring Studio.

 

RETURNS POLICY

All sales are final.

Refunds will be issued in case of a merchant processing software error, or if Spring Studio incorrectly processes a sale on the client's behalf.

All return requests must be submitted in writing to nicole@springstudio.co.nz within 7 days of the sale date.

 

CHILDREN

Children under the age of 16 can take a class with written or verbal permission provided by a parent or guardian.

NO DISCRIMINATION

Our priority is creating a safe and welcoming community. Spring Studio prohibits discrimination or harassment based on race, colour, religion, creed, sex, national origin, age, disability, marital status or any other status protected by applicable law. Each individual in our community has the right to attend class within a space that is inclusive and free from discrimination.

NO HARRASSMENT 

Spring Studio has zero-tolerance for harassment on the basis of race, colour, religion, creed, sex, national origin, age, disability, marital status, or any other status protected by applicable law. Violations of this policy will be addressed appropriately by management.

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